Hello everyone,
I hope this message finds you well. I'm reaching out to seek advice and share my recent experience with the removal of my app and the termination of my Apple Developer Program membership.
My app, "Payday Advance - Borrow Now," was recently removed from the App Store, and my developer account was flagged for termination. The reason provided by Apple was:
"We have found a pattern of manipulative or misleading behavior that has led to the termination of your Apple Developer Program membership. These behaviors can include, but are not limited to, inaccurate metadata describing your app or service, misleading app content, engaging in inauthentic ratings and reviews manipulation, providing misleading customer support responses, providing misleading responses in App Store Connect, engaging in misleading purchasing or bait and switch schemes, or other dishonest or fraudulent activity within or outside of the app."
But that's impossible. Throughout the entire lifecycle of my app, only three offers were consistently available (agreements were shared with the App Review team). There were no changes made to the app post-release, and I am confident that my app did not engage in any of the activities listed in the termination notice.
Honestly, I'm more upset about losing my account. The app can be released again with necessary changes, but getting my account back is crucial.
I've sent an appeal asking for more information or evidence of my violation, but the response was the same as the first termination notice - no proofs, no explanations, no suggestions from the App Review Team. Nothing specific. So, I still have no idea what my fault is...
Has anyone faced similar issues? If yes, how did you manage to resolve this problem? Any advice on how to proceed with appealing this decision would be greatly appreciated.
Is this really how the App Store works - you can lose your time and money without a clear understanding of the problem (which can even be unrealistic)?
Thanks in advance for any help or suggestions.