Adding User to App Store Connect, User asked to create new Apple Account despite email matching existing Account

I am the admin for a development team in App Store Connect. When I go to invite a user to join our team, they are successfully receiving the invite email to join the team, but when they accept the invite, they are being asked to create a new Apple Account.

We have verified the email provided matches the primary email on their existing Apple Account, and when they try to create a new account with that email, it says it it already taken.

I'm experiencing this issue as well. Exact same circumstances as described.

Adding User to App Store Connect, User asked to create new Apple Account despite email matching existing Account
 
 
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