App rejection but others ok?

Question

Created 3w

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How do I escalate for app review rejection, my app gets rejected, but there are apps with the same modal but for a disfferent company doing exactly what I was rejected for? This looks like double standards to me, and it feels completely unfair, and all the reviewer does is paste in a section of the policy that is no help whats so ever. The issue is, a community app and people join the community through the web site, and the app is a utility extension for the users, but my app is rejected saying I must offer in app purchase, but another couple of apps doing exactly the same thing are not offering in app purchasing capability, but do link to their web site where purchasing is available?

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Answer 1

Claude31 OP

3w

If your app is doing exactly the same thing than other apps, it will risk a spam refusal.

In any case, it is not an argument that other app have been accepted and hence your app should as well. You don't know the exact content of other apps, nor the explanations they may have provided.

You have to focus on your app and answers the questions asked. And provide clear and factual answers, not what you think the reviewer should do…

Good luck.

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Answer 2

App Review OP

Apple

3w

Thank you for your post. If you disagree with the outcome of the review, we recommend submitting an appeal to the App Review Board. When filing your appeal, make sure to:

Provide specific reasons why you believe your app complies with the App Review Guidelines.
Submit only one appeal per rejection.
Respond to any requests for additional information before submitting an appeal.

Once you have submitted the appeal we can escalate it to the App Review Board for review. The App Review Board will contact you directly as soon as they've completed their investigation.

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