Hey everyone,
I'm dealing with a really frustrating issue with auto-renewable subscriptions in my app and hoping someone can help or at least tell me what's going on.
Here's what happened:
- When I first submitted my app I had already set up the monthly and yearly subscriptions in App Store Connect
- After a few rejections the app finally got approved, but when it went live I noticed the subscriptions were completely gone. Users could only see the lifetime purchase.
- I never removed anything or changed any major configurations, so I have no idea why they just disappeared
- I tried removing the app from sale and then also temporarily removed the subscriptions. After re-enabling them they now show as "Approved" when I look at them individually
- But in the Subscription Group it still says "Updates Pending Review" and I can't do anything - can't edit anything, can't resubmit
- I thought about submitting a new build hoping I could reselect the subscriptions, but they still don't show up as selectable in the in-app purchase section
At this point I'm completely stuck. I've put a warning message in the app to let users know, but this is seriously hurting my business since subscriptions are basically my main revenue.
Has anyone else run into this? Is there any official way to fix or reset a subscription group that's stuck like this?
Thanks for any help!
