Way to get support for physical damage with Vision Pro if you are in beta version of the software.

For a few weeks now, I've been seeing a halo on the top of the left lens. The lens is perfectly clean and unscratched, so I think it's internal condensation. It looks like an oily fingerprint on the internal part of the lens.

Two days ago, I made an appointment with an Apple Genius, and I went today.

They aren't allowed to perform a physically test on the device; the only thing they could do was run diagnostic software to send it in for service.

I'm on the VisionOS 26 dev beta: the diagnostic tool doesn't work with the beta.

Furthermore, my ticket was flagged as 'resolved' even though it isn't, so I have no way to receive an additional solution.

Result? After an hour, I still haven't solved anything, after spending £3,500 on the device and £500 on Apple Care Plus.

What should I do?

Apple Geniuses and in-store service generally cannot work with devices on a beta, so you have to be on a publicly-released version.

Go back to visionOS 2 (the latest publicly released version), and make another appointment.

There are instructions on how to do this all over the internet, but the general gist is you have to wipe the device and install from scratch.

Way to get support for physical damage with Vision Pro if you are in beta version of the software.
 
 
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