Hello App Review Team,
We submitted our long-awaited app for review on July 8 and are starting to feel a bit anxious, as we haven’t heard back in several days despite submitting all requested changes and an updated build.
To be fully transparent, the review process so far has been somewhat confusing, and we’d really appreciate your guidance:
-
First Rejection: We were told the demo login credentials were missing and that our developer account wasn’t linked to our company domain. However, the demo credentials were included in the Notes section, and the email associated with our developer account had already been updated to reflect our company domain before submission.
-
Second Rejection: The reviewer appeared to misunderstand the purpose of a simple in-app game, despite the fact that the description was clearly shown in the screenshot they shared. We’ve tested this feature extensively with real users, and no one has encountered similar confusion.
-
Third Rejection: The app reportedly failed to load on a specific device. We genuinely appreciated this feedback and promptly addressed the issue in a new build. Since then, we’ve been waiting several days for the next step, but it seems the review may be stalled.
We understand how busy the App Review Team is and truly respect the high standards of the App Store. That’s exactly why we want to be sure we’re doing everything right. We’re fully committed to delivering a high-quality experience that aligns with Apple’s guidelines and will genuinely benefit users.
If there’s anything else we can provide to help move things forward, we’d be more than happy to do so.
Thank you so much for your time and support.
