Hi everyone,
Our app (Apple IDs: 6744840952 and 6746964086) has been under review for three weeks now, and during this time we’ve made several attempts to follow up:
- We submitted an expedited review request
- We used the Contact Us form to inquire about the status
- We tried reaching out by phone
- We spoke with Apple representatives during a Meet with Apple Experts event
Unfortunately, none of these actions have resulted in any progress. The responses we received have all been variations of “please wait patiently,” and we haven’t been proactively contacted through App Store Connect either.
We are feeling deeply discouraged, and the emails from our users have shifted from initial understanding to increasing frustration and complaints. We fully understand that the review process can vary in complexity, but the app has now been in review for 20 days. We would deeply appreciate any assistance or suggestions that might help move the process forward.
Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.
