Having trouble getting my app approved

Question

Created 2d

Replies 1

Boosts 0

Participants 2

I have been trying for almost a week to get my app approved. It is like the Submission team doesn't even read my notes. The first complaint is that my app was for a specific business and shouldn't be for the general public. This is true, so I put in the notes that I had requested private distribution and I filled out the request for the app to be distributed privately. The review notes say that I need to distribute my app privately. This is very frustrating.

Also, they say the login button doesn't work. It works for everyone that uses it in the Test Flight. One nuance we have is that our servers will not respond to IP addresses that orginate outside of the US. I have this in caps in the notes. They still say that the Login button doesn't work. The app was written for iPhones, yet they keep testing it on an iPad.

There doesn't seem to be any way to communicate with the submission team other than through the test notes and they don't seem to be reading these. Can anyone direct me to where I can get some help on this?

Thanks, Jim

Boost

Answer 1

darkpaw OP

2d

Can't help with the private distribution issue, but for the Login button, the reviewer is likely pressing it and getting no response. If your servers don't respond for IP addresses outside of the US, then your app should at least respond with an alert telling the user that they cannot login because they are not within the US. It's a user experience thing. No one likes an app that doesn't do anything when you press a button.

For the iPad testing, they are completely entitled to test your app on an iPad. Apps have had to work properly on an iPad for years, even iPhone apps. It will launch on an iPad and display in the centre of the screen, and there's a button to scale it up. You need to test that your app can be launched on an iPad, and that it is functional.

That should fix two of your issues.

0