The developer provided a support email that they don't answer. And Apple support doesn't answer general questions at all. I just hope that Apple employees are reading the chat, each of you has children, wives and relatives. I am a Ukrainian who, in war conditions, understood what technologies can be created to protect LIFE. And they are absolutely working. If you have the opportunity to listen to IDEAS.. please tell me in what way?
I gave you the contact links. Do you think they're going to answer you immediately?
Give it time, just wait for a response.
It's horrific what's happening in Ukraine right now, but moaning at Apple via the Developer Forums (which is where random developers from across the world ask for hints and tips on coding, and are not employees of Apple) for not immediately answering your emails isn't the solution.
Why not email the boss of Apple? You can find his email on the internet, I cannot post it here.