Some of my users reported they can not completed the purchase .
According to the logs and screen captures . Their purchase progress's last status are "purchasing"
func paymentQueue(_ queue: SKPaymentQueue, updatedTransactions transactions: [SKPaymentTransaction]) {
....
....
case .purchasing:
// 处理正在购买的情况
//print("购买中");
AppDelegate.log.debug("paymentQueue purchasing");
LoadingAlert.shared.setText(text: "购买中".localized())
....
After this ，It neither entered any error branch nor prompted the user to confirm the purchase or enter a password, but simply stopped here. There are no other purchase-related logs, and the program is still running normally.
At the same time, other users are able to complete their purchases without any issues. However, there have been 4-5 users recently who reported problems with purchasing. What could be the possible reasons?
In my local environment, I repeated the test many times, including using sandbox users from different regions and real Apple IDs, and everything worked fine.
//
// Payment.swift
// RadialMenu
//
// Created by pat on 2023/6/26.
//
import Foundation
import StoreKit
class Payment:NSObject,SKProductsRequestDelegate,SKPaymentTransactionObserver{
func paymentQueue(_ queue: SKPaymentQueue, updatedTransactions transactions: [SKPaymentTransaction]) {
for transaction in transactions {
AppDelegate.log.debug("paymentQueue transaction product = \(transaction.payment.productIdentifier) state = \(transaction.transactionState)");
//let productID = transaction.payment.productIdentifier
switch transaction.transactionState {
case .purchased,.restored:
if(transaction.transactionState == .purchased){
AppDelegate.log.debug("paymentQueue purchased");
LoadingAlert.shared.setText(text: "已购买".localized())
}
if(transaction.transactionState == .restored){
LoadingAlert.shared.setText(text: "已恢复".localized())
AppDelegate.log.debug("paymentQueue restored");
}
//}
break;
case .failed:
AppDelegate.log.debug("paymentQueue failed ");
if let error = transaction.error as? NSError {
// 获取错误代码和描述
let errorCode = error.code
let errorDescription = error.localizedDescription
AppDelegate.log.debug("paymentQueue Transaction failed with error code: \(errorCode), description: \(errorDescription)")
}
queue.finishTransaction(transaction)
LoadingAlert.shared.hideModal();
// 处理购买失败的情况
// 提供错误信息给用户
//print("购买失败");
alertRetry();
break;
case .deferred:
AppDelegate.log.debug("paymentQueue deferred");
LoadingAlert.shared.setText(text: "购买延迟".localized())
// 处理交易延迟的情况（仅限家庭共享）
break;
case .purchasing:
// 处理正在购买的情况
//print("购买中");
AppDelegate.log.debug("paymentQueue purchasing");
LoadingAlert.shared.setText(text: "购买中".localized())
break;
@unknown default:
AppDelegate.log.debug("paymentQueue nknown default\(transaction.transactionState)");
break
}
}
}