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Can't enroll in developer program (Hong Kong)
I want to transfer a few of my apps from my personal developer account to my company developer account. I registered my company in Hong Kong and registered it with Apple Developer, but now I cannot make the payment. I tried using my Airwallex bank cards (in Hong Kong, VISA) and my Thai bank cards (Mastercard and Visa), but I always encounter payment errors. I emailed Developer Support, but they did not help; they always tell me to try different cards or register again. It does not work. I tried four different bank cards, all of which are 100% functional. I tried everything I found on the internet: saving a card in Apple ID, switching my Apple ID to Hong Kong, and trying different addresses. Nothing is working. Please help!
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How to Set Different App Store Metadata for India and UAE (Both in English)?
We’re looking to localize our App Store listing with different metadata (app name, description, etc.) for India and the UAE, both in English. In Xcode, we’ve already added .lproj folders for en-IN (English - India) and en-AE (English - UAE), and confirmed that the localized content is present in the bundle. However, when uploading to App Store Connect, we do not see English (India) or English (UAE) as available storefront metadata options. This is a problem because our current English (UK) metadata is UAE-specific (includes VAT, TRN, etc.), but users in India are seeing that same listing, even though it doesn’t apply to them (India uses GST, e-way bill, etc.). Our questions: 1. Are region-specific English variants like en-IN or en-AE supported for App Store metadata localization? 2. If not, is there an alternative way to offer different storefront experiences (e.g., name, description) for India and UAE? 3. Can this be achieved via custom store territories or another mechanism? Our goal is to tailor the App Store listing specifically for users in India and UAE, both in English.
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Help needed: unclear rejections & stalled review
Hello App Review Team, We submitted our long-awaited app for review on July 8 and are starting to feel a bit anxious, as we haven’t heard back in several days despite submitting all requested changes and an updated build. To be fully transparent, the review process so far has been somewhat confusing, and we’d really appreciate your guidance: First Rejection: We were told the demo login credentials were missing and that our developer account wasn’t linked to our company domain. However, the demo credentials were included in the Notes section, and the email associated with our developer account had already been updated to reflect our company domain before submission. Second Rejection: The reviewer appeared to misunderstand the purpose of a simple in-app game, despite the fact that the description was clearly shown in the screenshot they shared. We’ve tested this feature extensively with real users, and no one has encountered similar confusion. Third Rejection: The app reportedly failed to load on a specific device. We genuinely appreciated this feedback and promptly addressed the issue in a new build. Since then, we’ve been waiting several days for the next step, but it seems the review may be stalled. We understand how busy the App Review Team is and truly respect the high standards of the App Store. That’s exactly why we want to be sure we’re doing everything right. We’re fully committed to delivering a high-quality experience that aligns with Apple’s guidelines and will genuinely benefit users. If there’s anything else we can provide to help move things forward, we’d be more than happy to do so. Thank you so much for your time and support.
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Unable to do App Transfer
We're trying to transfer an app to another account holder and have the following two problems blocking it. in app purchases: But we don't have any in-app purchases. Not entire clear as to what problem that is supposed to cause anyway. We are instructed to remove all Testflight builds, yet I can find no place to delete old Testflight builds and in fact, supposedly we're not supposed to be able to do that in the first place. We get: "You must first remove all builds and testers from the app you want transferred and clear each information field below Test Information." What gives?
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Apple WeatherKit on macOS
Hi all, I have WeatherKit working on iOS and watchOS, but am having problems getting it to work on macOS. I have all entitlements enabled and everything seems to checkout, but I get the following error: "WARNING: error = 3→(76) INVALID_PERSONA; It is undefined behavior to look up a container with a persona other than personal or data separated. Please adopt a persona first. Assuming personal. given persona = (<MCMUserIdentity: 0xb3d0288c0; posixUser = (501|20|danuff|/Users/danuff), identifier = 501, personaType = unspecific, personaUniqueString = E90578C5-AAE4-44DD-9E41-CC3F97B34F0C, kernelPersonaID = 1001>) Message from debugger: killed Any ideas?
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App is approved but in-apps are still in review
My app published 6 hours ago this is first version and IAP is still in review. My app is hard paywall app so people cannot continue in app and this is all happening during initial boost. I contacted with apple but they say they send message to review time and hours passed nothing changed. People downloading the app and I'm watching it without able to do anything :( Are there anyone experienced same thing ? Do you have any advice ?
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Appeal Account Termination – App ID 6744330283 (Spam 4.3 Misunderstanding)
Hello Apple Developer Support & Community, I’m reaching out regarding the unexpected termination of my Apple Developer Program account, associated with App ID: 6744330283. Recently, my app was flagged under Guideline 4.3 - Spam, and I was asked to make necessary changes. I followed all guidance provided by Apple, including a phone call with an App Review team member, who clarified the steps I should take. I did not submit any further update after that call. However, before I had the chance to upload the new, compliant version of my app, my entire developer account was terminated without a clear explanation or additional warning. I believe this was a misunderstanding, as I was actively working on compliance and fully committed to resolving the issue. My app is not spam I only followed Apple’s instructions I never uploaded a new version after my call with App Review No specific violation or example of “spam” was shown to me I’ve submitted an official appeal via the App Review Board, but I’m hoping someone here can also assist or escalate this matter. My developer account and years of effort are at risk over what seems to be a miscommunication. Thank you for any guidance or assistance you can provide.
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Server notifications v2 UNSUCCESSFUL_HTTP_RESPONSE_CODE
Hello. I'm currently implementing Apple Notification v2 to prepare for refunds for in-app purchases, but I'm not receiving requests from Apple servers to my backend server. I've applied HTTPS (TLS 1.2) and correctly registered production/sandbox notification URLs on App Store Connect. After requesting a test notification, when I check the status of testNotificationToken, I receive an UNSUCCESSFUL_HTTP_RESPONSE_CODE as follows: {"signedPayload":"......":[{"atteptDate":1752128001970,"sendAttemptResult":"UNSUCCESSFUL_HTTP_RESPONSE_CODE"}]} The endpoint for receiving notifications is set to accept POST requests with application/json format, and it responds with 200 (OK) without any content. However, Apple notifications are not coming through. Could anyone help me with this issue?
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App Review Rejected - app will not install on the device used in review.
Hi! I am currently in the process of having my app reviewed by apple so it can be distributed on TestFlight. However, apple keeps on rejecting my build because "The UIRequiredDeviceCapabilities key in the Info.plist is set up in such a way that the app will not install on the device used in review." I am very confused on how to solve this problem as I have tried many different solutions, including removing UIRequiredDeviceCapabilities entirely, or giving it the value 'arm64'. I just wanted to know if anyone has encountered this same problem and could maybe point me in the right direction. I have attached the full error message below. Thank you! The UIRequiredDeviceCapabilities key in the Info.plist is set up in such a way that the app will not install on the device used in review. Review device details: Device type: iPhone 14 Pro and iPad Air (5th generation) OS version: iOS 18.5 and iPadOS 18.5 Next Steps To resolve this issue, check the UIRequiredDeviceCapabilities key to verify that it contains only the attributes required for the app features or the attributes that must not be present on the device. Attributes specified by a dictionary should be set to true if they are required and false if they must not be present on the device.
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Xcode cloud disconnect with frameworks
I've been using Xcode cloud for a few of my frameworks for months now. Recently (like within the last month or two) when I log in to App Store Connect and click on any of my frameworks it tells me that I can setup Xcode cloud. But within Xcode I can still see my workflows and any builds (both new and old). The builds were still passing so I wasn't worried about it until I added a new dependency to one and the builds started failing because I haven't authorized the new dependency. It seems the only way to authorize a new dependency is on the website which now only shows me that I can setup Xcode cloud. I have tried deleting my workflows and creating new ones this works in Xcode but am still unable to view on App Store connect deleting Xcode cloud data (in Xcode) and recreating Xcode cloud data (in Xcode) everything looks good in Xcode and I can kick off new builds but still shows me the setup screen in App Store connect My setup: Sample Xcode project inside the top level of the package this seems to be a requirement for setting up frameworks in Xcode cloud? package linked to sample project
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apple developer - app review
I have an issue with my app trying to get it live and i have a deadline. I have sent multiple emails and service tickets to Apple with zero response over the last 2 weeks. Is there anyway I can get some assistance. i have made the payment for the app developer $99 13 days ago and thereafter no info has been given, i have a serious deadline for the app and still need to add on new events and listings. however i have sent multiple emails, commented on multiple forums, doen multiple support cases, but no response. I need to know if this will be completed soon and if there is anything else i need to do. Regards
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Clarification on Guideline 3.1.2 - Auto-Renewing Subscription (Cardify App)
Hello, I’ve received feedback from the App Review team for my app, indicating that the auto-renewing subscription violates guideline 3.1.2 due to inappropriate use of the service. They noted that such subscriptions should provide dynamic, ongoing value over an extended period and requested a revision or removal. My app offers cloud backup for user app data and cross-device sync via Apple Sign-In and Google Sign-In, with unlimited uploads and downloads. Additionally, we limit free users and provide premium features like more stylish cosmetics to paid users and more upcoming. Despite my previous response, the feedback remains unchanged. I’d like to ask: Does a simple cloud backup for user app data suffice to meet the ongoing value requirement of 3.1.2? I also suspect that providing clear instructions for reviewers to test this cloud feature—such as screenshots and a step-by-step guide—might help clarify its value. I zeroed in on the cloud aspect based on reading that it could address this issue, but I’m unsure if mentioning the user limits and premium features is relevant here. Any guidance or suggestions would be greatly appreciated. Thank you! Jack
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Certificate of Tax Residency
Hi all, Has anyone here managed to get a Certificate of Tax Residency (for example, for 2025) from Apple’s Irish legal entity? What is the process to request this certificate? Do I need to contact Apple directly, or is it possible to get it from Irish tax authorities? Any advice or experience would be appreciated! Thanks!
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App Review Delay – Healthcare App with Medical Device Integration
Hi all, I submitted a healthcare-related iOS app on June 19 that integrates with a health monitoring device. It had a few prior rejections due to compliance concerns, which we addressed. Apple Developer Support confirmed the review is still in progress and that it requires additional time. I'm wondering if others have experienced similarly extended review timelines for healthcare or medical device-integrated apps, and how long it took for resolution. Would appreciate any advice or shared experiences on this. Thanks!
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Can't Sign Up To Google Ads Or Message Support..
Hi, We have previously created a Appls Ads account before around a week ago. And now everytime we login it brings us to the "create account" sign up page. When we fill this page in again with out details and press "Sign Up" it won't let us, as an account has already been associated with the emails. The problem is I also cannot contact support using the form on the website - Everytime I fill it in it says "please fix errors below" - Even though there are no errors. I have tried messaging various other apple support people to try and put me through specificaly to the Ads support but I am having no luck there.. So we are now stuck, we cannot login or sign up again - Any ideas?
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How to set up an annual subscription with automatic renewal.
I'd like to supplement my first post, which I accidentally inserted without a real title, with a single P character. For three months, I've been trying to publish an app of mine that I'd like to sell via an annual subscription with automatic renewal, giving potential customers the chance to try it for a week and, if they like it, buy it. I'm always rejected for the same reason: We're unable to complete the app review because one or more in-app purchases were not submitted for review. Specifically, the app includes references to a subscription, but the associated in-app purchases were not submitted for review. I've asked the review team about the correct procedure a couple of times, but they've always told me to follow the guidelines. The last time, I asked them to ask for help via the following link: contact us. and so I did, On May 20th I was contacted by phone by Apple through a girl who spoke my language and when I asked her to explain or send me the exact procedure she replied that she couldn't since she wasn't a technician, she sent me a series of links where I could find the explanations, unfortunately I had already visited these links without success, after a few days I made the request to Feedback and other topics/my problem is not listed explaining in detail what I was looking for, they replied that they forwarded my request to the person who contacted me on May 20th but up to now I still haven't received a response. I'm pleased to see that Apple App Review often responds to these posts, so I'd like to ask them the same question, so they can provide the exact procedure for setting everything up: Go to App Store Connect Click on Apps, select the app you want to update or create Etc. And so on, step by step I have another free app that exchanges data with this one that was approved for me, but I can't publish it until this paid a
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